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Frequently Asked Questions
Straight answers about sizes, assembly, delivery and returns. The full terms are in our shipping policy and refund policy.
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Contact usThe pieces
Are the cabinets really made of steel?
Yes. Every Common Steel piece has a steel body with a smooth finish that wipes clean.
Which piece should I choose?
Little Arch 71 is a tall cabinet with adjustable shelves, for books, linens and anything folded. Arch Wardrobe 71 and Arch Wardrobe 60 have a hanging rod, a shelf and drawers for clothes; the 60 is for spots where 71 inches is too tall. Pantry 72 has five adjustable shelves for a kitchen.
How big are they?
Little Arch 71: 31.5″ W × 15.75″ D × 70.9″ H. Arch Wardrobe 71: 31.5″ W × 17.7″ D × 70.9″ H. Arch Wardrobe 60: 31.5″ W × 17.7″ D × 60.2″ H. Pantry 72: 27.6″ W × 13.8″ D × 72″ H. These are the assembled sizes from the manufacturer.
What finishes are available?
Little Arch 71 comes in Chalk (white), Graphite (black) and Oat (warm beige). The wardrobes and Pantry 72 come in Chalk.
Can I lock the cabinet?
Little Arch 71 in Oat has a lockable center handle. The other pieces don't lock.
How much weight can the shelves hold?
For Pantry 72, the manufacturer rates each shelf for 66 lb. We don't have published ratings for the other pieces yet, so keep heavy things on the lower shelves.
How do I clean it?
Wipe it with a soft, damp cloth and dry it. Skip abrasive pads and harsh cleaners, which can scratch the finish.
Assembly and setup
Do the cabinets come assembled?
No. Every piece ships flat-packed and needs assembly, with instructions in the box. Pantry 72 goes together without tools; the manufacturer estimates about 40 minutes with two people.
Do I need to anchor it to the wall?
We recommend anchoring any tall cabinet or wardrobe to the wall, especially in homes with children. Pantry 72 comes with a wall anchor kit.
Will it fit in my apartment?
Every piece is 31.5 inches wide or less and under 18 inches deep. It arrives flat-packed, so the boxes are much easier to get up stairs than a finished cabinet. Check the height against your ceiling and leave room in front to open the doors.
Shipping and delivery
How much does shipping cost?
Nothing. Shipping is free on every order.
Where do you ship?
To street addresses in the 48 contiguous US states. We can't ship to PO boxes, APO/FPO addresses, Alaska, Hawaii or US territories.
How long does delivery take?
Orders ship from warehouses in the US, and most arrive within 5–8 business days of being placed. You'll get a tracking number by email when your order ships. Large items can come in more than one box, and the boxes may arrive on different days.
Will the carrier bring it inside?
Orders are delivered to your door by a ground carrier. Delivery doesn't include bringing the boxes inside, assembly or taking away packaging.
Returns and orders
What is your return policy?
You can return any item within 30 days of delivery. Contact us first with your order number and we'll send the return address. The item needs to be unused and complete with all parts; if you've assembled it, take it apart and pack it securely. You pay for return shipping, and there's no restocking fee.
What if it arrives damaged?
Contact us within 7 days of delivery with your order number and photos of the problem (and of the box, if it was damaged in transit). We'll send a replacement part, a replacement item or a full refund, at no cost to you.
How long does a refund take?
Once your return arrives and we've checked it, we refund the item price to your original payment method. Depending on your bank, it can take 5–10 business days to show up.
Can I cancel my order?
Yes, if it hasn't shipped yet: contact us as soon as you can and we'll cancel it with a full refund. Once it has shipped, you can return it instead.
Where is Common Steel based?
We're based in New York and sell online to the contiguous US. Orders ship from warehouses in the US.