Refund policy

If something isn't right, you can return it within 30 days of delivery.

Returns

You can return any item within 30 days of the day it was delivered.
To start a return, contact us with your order number. We'll reply with the return address and instructions. We can't accept items sent back without contacting us first.
The item needs to be unused and complete, with all parts and hardware. If you've assembled it, take it apart and pack it securely, ideally in the original box.
You pay for return shipping. Please use a trackable service, since we can only refund items that reach us.

Damaged, defective or wrong items

If your order arrives damaged or defective, or we sent the wrong item, contact us within 7 days of delivery with your order number and photos of the problem (and of the box, if it was damaged in transit). We'll send a replacement part, a replacement item or a full refund, at no cost to you. You don't pay any shipping in these cases.

Refunds

Once your return arrives and we've checked it, we'll email you and refund the item price to your original payment method. Depending on your bank, the refund can take 5–10 business days to show up.

Exchanges

The quickest way to get a different item or finish is to return the one you have and place a new order.

Cancellations

Need to cancel? Contact us as soon as you can. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, you can return it as described above.